Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when visitors interact with this website and when services are requested through this website. By using this website, you agree to the practices described below.

1. Scope

This policy applies to information collected online through this website and to information you provide when requesting electrical services, estimates, scheduling, billing, and customer support. If separate terms or notices are presented for specific features, those terms control to the extent of any conflict.

2. Information Collected

  • Identifiers and contact details: name, email address, telephone number, service address, and any information submitted in forms or communications.
  • Commercial information: requested services, job notes, photos you choose to upload for estimates, work history, invoices, and payment confirmations.
  • Payment information: payments may be processed by third-party processors. This website does not store full payment card numbers.
  • Technical and usage data: IP address, device and browser type, operating system, referring pages, pages viewed, links clicked, and timestamps collected through server logs, cookies, pixels, and similar technologies.
  • Communications: email, phone, SMS text messages, and chat messages. If you provide a mobile number you consent to receive service and account related texts. You can opt out at any time by replying STOP.
  • Job site media: with your permission technicians may capture non-intrusive photos or short videos of equipment or installation areas to prepare estimates, document work, and for safety and quality control.

3. Cookies and Similar Technologies

This website may use cookies, web beacons, local storage, and similar technologies to operate the site, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. If you disable certain cookies some site features may not function properly.

4. How Information Is Used

  • Provide, schedule, and complete electrical services, including estimates, dispatch, and customer support.
  • Process payments and manage billing and accounting.
  • Communicate about appointments, service updates, and policy changes.
  • Operate, maintain, secure, and improve this website and services.
  • Conduct analytics, quality assurance, debugging, and fraud prevention.
  • Send marketing communications only where permitted by law and subject to your choices.
  • Comply with legal obligations and enforce terms.

5. Legal Bases for Processing for EEA and UK Visitors

Where required, processing is based on one or more of the following: your consent, performance of a contract or steps prior to entering into a contract, legitimate interests such as site security and service improvement, compliance with legal obligations, and protection of vital interests.

6. Sharing and Disclosure

Personal information is not sold. Information may be shared as follows:

  • Service providers and contractors: scheduling platforms, payment processors, cloud hosting, analytics, email or SMS providers, and subcontractors who perform work. They are permitted to process information only to provide services and must protect it.
  • Compliance and safety: if required by law, subpoena, or legal process, or when necessary to protect people, property, or legal rights.
  • Business transitions: in connection with a merger, acquisition, or transfer of assets, information may be transferred to a successor subject to this policy.

7. Advertising, Analytics, and Anti-Abuse Tools

This website may use analytics and advertising tools such as Google Analytics and advertising platforms to measure performance and, where enabled, to deliver or measure ads, including re-marketing. Google reCAPTCHA may be used to protect forms from spam and automated abuse. Use of these tools is subject to the providers’ policies. You can manage many advertising preferences through your browser settings and platform opt-out mechanisms.

8. Do Not Track

Some browsers transmit Do Not Track signals. At this time this website does not respond to such signals. Cookie and privacy controls described in this policy remain available.

9. Data Retention

Information is retained for as long as needed to provide services, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements. Where retention is based on consent you may withdraw consent, and information will be deleted where required by law.

10. Data Security

Reasonable technical and organizational safeguards are used to protect information, including encryption in transit where appropriate, access controls, and security monitoring. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

11. Children’s Privacy

Services and this website are not directed to children under 13 years of age, and information from children is not knowingly collected. If a child’s information is identified it will be deleted.

12. Your Privacy Rights

Depending on your location you may have rights to request access to your information, correction, deletion, portability, restriction or objection to certain processing, and to withdraw consent.

  • EEA and UK: rights under GDPR and UK GDPR, including the right to lodge a complaint with your local supervisory authority.
  • California: rights under CCPA and CPRA, including the right to know categories and specific pieces of personal information collected, the right to deletion, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to limit the use and disclosure of sensitive personal information. You will not be discriminated against for exercising your rights. This website does not sell personal information. If cross-context behavioral advertising is used it may be considered sharing under California law. You may exercise your choices using the methods provided on this website.
  • Other U.S. states: where applicable, similar rights may be available under state privacy laws. Use the methods provided on this website to submit requests.

To exercise rights use the contact methods provided on this website, for example the contact form, published phone number, or mailing address listed on the site. A request may require verification of your identity and authority. Authorized agent requests must include proof of authorization and may require direct verification.

13. Email and SMS Preferences

  • You may unsubscribe from marketing emails by using the link in those emails. Service and transactional messages may still be sent.
  • You may opt out of SMS marketing by replying STOP. Message and data rates may apply.

14. International Transfers

Information may be processed and stored in countries other than your own. Where required, appropriate safeguards such as standard contractual clauses are used to protect information transferred internationally.

15. Sensitive Information

This website does not require or intend to collect sensitive personal information such as government identifiers, precise geolocation, health information, or biometric identifiers. Do not submit such information unless it is necessary for a specific service and you are informed of the purpose.

16. Third-Party Links

This website may link to external sites or integrate third-party widgets or scripts. Those third parties control their own privacy practices. Review their privacy policies before providing information.

17. Financial Incentives

Financial incentive programs that involve personal information are not offered. If such a program is introduced in the future, a separate notice describing material terms and how to opt in will be provided.

18. Changes to This Policy

This policy may be updated from time to time to reflect changes in practices, technologies, or legal requirements. Changes will be posted on this page. Continued use of this website after changes are posted indicates acceptance of the updated policy.

19. How to Contact

Questions or requests regarding this policy can be submitted using the contact methods provided on this website, including any contact form, email address, phone number, or mailing address displayed on the site.